How Can We Help You?

Get the support you need to make the most of Content Archive. We're here to help you succeed.

Email Support

Send us an email and our team will get back to you within 48 hours.

support@contentarchive.store

FAQ

Find quick answers to the most commonly asked questions.

View FAQ

Our Response Time

We typically respond to all support requests within 48 hours during business days (Monday - Friday). For urgent technical issues, we aim to respond within 24 hours.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Common Support Topics

Account & Billing

  • Login issues and password resets
  • Payment and billing questions
  • Subscription management
  • Invoice requests

Product Access

  • Accessing the video clips library
  • Download and file format issues
  • Content organization and search
  • Update notifications

Technical Support

  • Website errors and bugs
  • Browser compatibility
  • Download speed and quality
  • File playback issues

General Inquiries

  • Product features and usage
  • License and usage rights
  • Refund policy questions
  • Partnership opportunities

Get Better Support

To help us assist you more efficiently, please include the following information in your support request:

1

Your Account Details

Email address used for purchase and order number

2

Detailed Description

Clear explanation of your issue or question

3

Screenshots

If applicable, include screenshots of errors or issues

4

Device & Browser Info

Operating system, browser type and version

5

Steps to Reproduce

For technical issues, steps that led to the problem

6

Previous Attempts

What you've already tried to resolve the issue

Helpful Resources

Still Need Help?

Can't find the answer you're looking for? Our support team is ready to assist you.